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HKCEC’s new appointments reflect commitment to service excellence
(Hong Kong, 6 January 2011) Hong Kong Convention and Exhibition Centre (Management) Ltd (HML) announces recent appointments of two senior management positions within the operations division. Miss Jessica Wong has been promoted to the position of Event Planning and Co-ordination Manager and Miss Katherine Tang has taken up a new role as Operations Planning and Co-ordination Manager. HML is the private and professional management and operating company for the Hong Kong Convention and Exhibition Centre (HKCEC).
Miss Wong, as head of the Event Planning & Co-ordination Department, leads a team of Event Managers to give professional advice on event planning to exhibition, major convention and special event organisers and contractors, and liaise with internal teams to provide efficient logistics and technical support, security and housekeeping services. Miss Wong maintains good communication links with clients to ensure their requirements are effectively met. At the same time, she needs to explain HML’s operation policies and rules to ensure compliance. Miss Wong joined HML in 1989 and was previously the deputy head of the department.
Operations Planning and Co-ordination Manager is a newly created position to reflect HML’s commitment in service standard enhancement and environmental initiatives. Miss Tang’s new responsibility is to evaluate customers’ feedback, identify service gaps and develop new policies and procedures to enhance efficiency and performance standard. She also takes proactive steps to cultivate and promote environmental awareness within HML, and recommend measures for management consideration. Miss Tang was Event Planning & Co-ordination Manager prior to the new position. She joined HML in 1992.
Mr Cliff Wallace, HML’s Managing Director, commented, “With some 1,100 events of a variety of nature and scale held at HKCEC every year, it is a real challenge to ensure operation success. I am most delighted with Jessica and Katherine taking up their new roles. With their experience and management know-how, as well as commitment to excellence, I am confident they will lead their respective teams in delivering world class standards and meeting our clients’ ever increasing demands. ”
1) Miss Jessica Wong – HML’s Event Planning and Co-ordination Manager
2) Miss Katherine Tang – HML’s Operations Planning and Co-ordination Manager
The HKCEC is managed and operated by Hong Kong Convention and Exhibition Centre (Management) Limited (HML), a private professional management company.
The HML is a member of NWS Holdings Limited. NWS Holdings Limited (“NWS Holdings”, Hong Kong stock code: 659), the infrastructure and service flagship of New World Development Company Limited (Hong Kong stock code: 17), embraces businesses in Hong Kong, Mainland China and Macau. Its Infrastructure portfolio includes Roads, Energy, Water and Ports & Logistics projects. Its Services division comprises Facilities Management (the management of Hong Kong Convention and Exhibition Centre and Free Duty), Contracting & Transport (Hip Hing Construction and bus and ferry services) and Financial Services (Tricor).
Issued by Hong Kong Convention and Exhibition Centre (Management) Ltd.
For further information, please contact:
Ms Mabel Hung, Communications Manager
Tel: +852 2582 7837
Mobile: +852 6295 6570