to the first edition of HKCEC Headline, a newsletter tailor-made for our valued customers. Through this quarterly newsletter, we will keep you informed of our ongoing initiatives towards Customer Service Excellence. We also hope you will continue to share with us your valuable input and opinions, through the interactive design of this newsletter. Our Customer Feedback Form is designed to help you share your feedback with added convenience.

Thank you for the comments you have already shared with us through various channels, including our questionnaires, debriefing sessions, and focus group sessions. The interactive Chatroom section outlines some latest areas of service enhancements, many of which are direct results of suggestions from valued customers like you.

We are also pleased to introduce our new Client Relation Manager, Ms Josephine Lam, who will be working closely with you to ensure that your experience here at the HKCEC is most rewarding.

Thank you again for your ongoing business, continual support, and valuable suggestions. We look forward to welcoming you to our Centre again soon.

Yours sincerely,
Allen Ha
Director of Business Development
Hong Kong Convention and Exhibition Centre